1. Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, product launches, promotions, or adverse weather conditions, dispatch times may be extended.
2. Delivery Services
Delivery options and estimated timescales are displayed at checkout.
Estimated delivery times are provided as guidelines only and are not guaranteed.
Nautafix is not liable for courier delays caused by:
- weather conditions,
- customs processing,
- strikes or industrial action,
- transport disruptions,
- or events outside our reasonable control.
3. Shipping Areas
Nautafix currently ships throughout the United Kingdom and selected international destinations.
International customers are responsible for:
- import duties,
- customs fees,
- local taxes,
- and compliance with local regulations regarding chemical products.
International delivery times may vary depending on customs clearance.
4. Shipping Restrictions
Some specialist coatings, chemicals, or liquid products may be restricted for air transport or shipment to certain regions.
Nautafix reserves the right to cancel and refund orders where shipping restrictions apply.
5. Delivery Address Accuracy
Customers are responsible for providing accurate delivery details.
Nautafix is not responsible for failed deliveries, delays, or losses resulting from incorrect address information supplied during checkout.
Additional shipping charges may apply for redelivery or returned parcels.
6. Lost or Missing Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us at: info@nautafixglobal.com
Claims for lost parcels must be reported within 14 days of the expected delivery date.
Nautafix will work with the courier to investigate before issuing a replacement or refund.
7. Damaged Deliveries
Customers must inspect deliveries upon arrival.
If goods arrive damaged, leaking, or visibly compromised, customers should:
- note the issue with the courier where possible,
- retain all packaging,
- and contact Nautafix within 48 hours.
Photographic evidence may be required.