Privacy Policy

1. Introduction

This Privacy Policy explains how Nautafix Global (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit nautafixglobal.com, create an account, make a purchase, or enquire about our products and services.

Nautafix Global is a specialist in luxury yacht surface restoration, protection, and repair. We supply premium marine products including Marine Pro-PPF paint protection films, ceramic coatings, TSER window films, and aftercare products. We also offer professional services including solid surface repairs and refit support, shipping worldwide from the UK.

By using our website, you agree to the practices described in this policy. If you have any questions, please contact us at info@nautafixglobal.com.

2. Who We Are

Website: www.nautafixglobal.com

Email: info@nautafixglobal.com

Instagram: @nautafix_global

LinkedIn: linkedin.com/company/nautafix-global

We are the data controller responsible for your personal data. We are also the exclusive distributor of Marine Pro-PPF products across Europe.

3. Information We Collect

Information You Provide to Us

We collect personal information you provide directly through our website, including when you:

Register for a customer or trade account
Place an order through our shop
Submit an enquiry via the contact form (name, company name, email, phone, message)
Subscribe to our newsletter
Apply to become an approved installer

This may include your name, company name, email address, phone number, postal address, and payment details.

Information Collected Automatically

When you browse our website, we may automatically collect:

Your IP address and approximate geographic location
Browser type and device information
Pages visited, time on site, and referring pages
Cookie and session data

Our website is built on WordPress with Elementor and WooCommerce. These platforms, along with any analytics or marketing tools we use, may collect usage data as described in their own privacy policies.

4. How We Use Your Information

We use your information to:

Process and fulfil orders for products such as Marine Pro-PPF, ceramic coatings, and aftercare items
Manage your customer or trade account
Respond to enquiries submitted through our contact form
Send order confirmations, shipping updates, and invoices
Send marketing communications and product news where you have opted in
Process applications from prospective approved installers
Improve our website, products, and services
Comply with legal and regulatory obligations

5. Legal Basis for Processing (UK GDPR)

As a UK-based business, we process your personal data under the UK GDPR on the following grounds:

Contract: To process your order, manage your account, or respond to a service enquiry
Legitimate Interests: To improve our website and services, and to communicate relevant product information to existing customers
Consent: For newsletter subscriptions and marketing communications — you may withdraw consent at any time
Legal Obligation: To meet our obligations under UK tax, commercial, and consumer law

6. Sharing Your Information

We do not sell your personal data. We may share your information only with:

Payment processors to handle secure transactions on our shop
Shipping and logistics providers to deliver your orders worldwide
Our email and newsletter platform provider
Website hosting and technical service providers (including WP Engine)
Marine Pro-PPF, where relevant to processing your order as their exclusive European distributor
Legal or regulatory authorities where required by law

All third parties are contractually required to handle your data securely and in compliance with applicable data protection law.

7. International Data Transfers

As a global supplier shipping worldwide, some of your data (for example, delivery information) may be shared with international logistics partners. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Cookies and Tracking

Our website uses cookies to operate correctly and to improve your experience. These may include:

Essential Cookies: Required for WooCommerce cart functionality, login sessions, and site security
Analytics Cookies: To understand how visitors use our site and improve performance
Marketing Cookies: Where applicable, to support remarketing or social media integrations

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use the shop or account features. Where required by UK law, we will request your consent before placing non-essential cookies.

9. Data Retention

We retain your personal data only for as long as necessary:

Order and transaction records: Up to 7 years for legal and tax compliance
Customer account data: For the duration of your account, plus a reasonable period thereafter
Enquiry and contact form submissions: Up to 2 years
Newsletter subscriptions: Until you unsubscribe or withdraw consent

10. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to or restrict certain processing activities
Receive your data in a portable format
Withdraw consent for marketing at any time

To exercise any of these rights, please email us at info@nautafixglobal.com. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

11. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. Our website uses SSL/TLS encryption and is hosted on secure infrastructure.

No method of online transmission is entirely secure. If you have concerns about the security of your data, please contact us at info@nautafixglobal.com.

12. Third-Party Links

Our website may contain links to third-party platforms including Instagram and LinkedIn. We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies independently.

13. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to check back periodically.

15. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch:

Nautafix Global